After recent events, we have been forced to re-evaluate just how much out of timeline allowance we should give to clients who fail to meet the agreed upon content delivery deadlines.
Now, while this might seem like a non-issue to some. We are a family owned and operated business who prides itself upon our customer service experience. That also means that we quite often sacrifice our own profits to deliver an awesome customer experience.
Our problem is that is recent months, we have had new clients exceeding (contractually agreed upon) content delivery deadlines, and as a result we are losing both time and money chasing content. Now while it is bad enough that we are losing out financially on these jobs in the current economic climate, we are also losing time we can otherwise devote to existing clients.
So to find a potential solution, we thought we should put it to a democratic vote on whether we should make it a contractual clause that future clients who submit required content after the due date should be penalised, either via a reduction of build services on new websites, or by a monetary fee on top of development costs/quotes.