Poll: Should Tweak Geek IT implement a time waster/deadline breach fee?

After recent events, we have been forced to re-evaluate just how much out of timeline allowance we should give to clients who fail to meet the agreed upon content delivery deadlines.

Now, while this might seem like a non-issue to some. We are a family owned and operated business who prides itself upon our customer service experience. That also means that we quite often sacrifice our own profits to deliver an awesome customer experience.

Our problem is that is recent months, we have had new clients exceeding (contractually agreed upon) content delivery deadlines, and as a result we are losing both time and money chasing content. Now while it is bad enough that we are losing out financially on these jobs in the current economic climate, we are also losing time we can otherwise devote to existing clients.

So to find a potential solution, we thought we should put it to a democratic vote on whether we should make it a contractual clause that future clients who submit required content after the due date should be penalised, either via a reduction of build services on new websites, or by a monetary fee on top of development costs/quotes.

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Posted in Products & Services, Service Updates, Tweak Geek IT News, Webmaster Services, Website Design, Website Hosting, WordPress.

Les Vaulter

Tweak Geek IT | Customer Support

2 Comments

  1. While I can understand your frustration, I am not entirely sure that a fee or penalty is the best solution. Perhaps you should better define the dead lines for website text and images?

    • Hi Tia, Thanks for the reply.

      I feel must address a couple of issues we are experiencing. Perhaps I did not explain them as well as I thought I did in the above post.

      1. We are losing time chasing content from new clients who are failing to meet content delivery deadlines by weeks or in a couple of cases, months!
      2. We do specify multiple times in our Website Design & Hosting Agreement that content “must be submitted in a timely manner to allow for website completion within a period of no more than 6 weeks… unless otherwise specified”.

      For further clarification, please feel free to read sections 3.1 and 3.4 of our website design and hosting terms and conditions here : http://www.tweakgeekit.com.au/terms-conditions/

      Regards,
      Les Vaulter | Tweak Geek IT

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